Manager II, Customer Care Tax

📋 Description

• Educate, manage, train, coach and mentor a team of 10-12 Care Tax Experts
• Regularly evaluate employee performance and ensure accountability while monitoring customer
• Provide coaching and feedback to all agents through the Quality Assurance process or through One on
• Train and develop members of the team on process, technical troubleshooting, and new product
• Maintain open communication with agents regarding their concerns and ideas, relaying to others as
• Communicate and influence new ideas for improvement with a solutions oriented mindset

🎯 Requirements

• 2+ years of experience in the Payroll/Tax field or closely related role
• 3+ years of experience performance managing and coaching as a people leader
• 4+ years of experience in a role responsible for customer satisfaction and championing the customer
• Demonstrated strong communication, interpersonal and analytical skills including ability to work
• Experience working with Escalated Customers
• Proficient with filing original & amended payroll tax returns

🎁 Benefits

• Competitive compensation and benefits programs
• Cash compensation (overtime, bonus/commissions if eligible)
• Equity
• Healthy lifestyle flexibility