Manager, Implementation - Enterprise Select

📋 Description

• Manage team performance
• Deliver results across team KPIs and org level OKRs
• Own executive-level stakeholder relationships and lead escalation resolution for at-risk, high-ACV
• Partner cross-functionally with Sales, Solutions Engineering, Support, and Customer Success to
• Coach consultants through complex, multi-site technical implementations, including hardware
• Identify and implement process-improvement opportunities; such as systems efficiency gains and

🎯 Requirements

• 4+ years of experience managing as services team, including experience supporting complex
• Experience implementing Enterprise (medium/high touch) accounts or account management programs.
• This is a demanding position with high internal visibility that requires strong work ethic
• Experience managing escalations and executive stakeholder relationships on complex, high-value
• Experience with a customer success CRM such as Gainsight and/or PSA tool
• Solutions-oriented with strong problem solving skills

🎁 Benefits

• Above-market total compensation
• Base salary
• Performance-based bonus/variable pay
• Equity (for eligible roles)
• Flexible, employee-led remote model
• Professional development stipend