Manager, Infrastructure Services

📋 Description

• Lead and develop the Infrastructure Services team, creating a culture of high quality
• Support hiring, onboarding, coaching, performance management, and career development for team
• Define and maintain clear team priorities and delivery plans aligned to Corporate IT and business
• Guide the team through technical and operational decisions that balance people, process
• Identify operational and project risks early, communicate impacts, and ensure appropriate
• Drive productivity and efficiency while holding the team accountable for reliable, high-quality

🎯 Requirements

• Experience leading and developing an infrastructure services team
• Strong knowledge of Active Directory, Microsoft 365, endpoint and device management
• Experience with cloud infrastructure management and Infrastructure as Code
• Knowledge of monitoring, observability, and performance tuning
• Understanding of incident, change, and risk management practices
• Ability to balance operational excellence, risk management, automation, and customer needs

🎁 Benefits

• Flexible work arrangements
• Learning and Growth opportunities
• Tuition reimbursement of up to $4,000 CAD for continuing education through our SkillsWave Program
• 2 Paid Days off for SkillsWave-related activities like exams or final assignments
• Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
• Retirement planning