Manager, Inside Sales

📋 Description

• Lead and support a team of 10+ Admissions Coordinators managing a high volume of inbound and
• Hire, onboard, train, coach, and conduct performance reviews for Admissions Coordinators.
• Establish clear expectations and provide ongoing feedback to help team members achieve individual
• Coordinate team schedules, workload distribution, and daily operations to maintain efficient
• Ensure consistently high contact center service levels, communication standards, and call quality.
• Oversee timely and consistent communication with prospective clients, families, and referral

🎯 Requirements

• 3–6+ years of experience leading, supervising, or mentoring teams of Admissions Representatives
• Demonstrated experience managing performance against measurable KPIs, quotas, service-level
• Experience working with Salesforce or comparable customer relationship management systems.
• Strong ability to multitask, prioritize competing demands, and make effective decisions in a
• Excellent coaching, communication, and people-management skills, with the ability to motivate and
• Strong customer or client service orientation and the ability to handle sensitive or complex

🎁 Benefits

• Target base compensation of $80,000–$95,000 per year, with the final offer determined based on
• Target performance-based bonus in addition to base compensation.
• Comprehensive benefits package for eligible full-time employees.
• Remote work within the United States.
• Opportunity to lead a mission-driven admissions function that helps connect people with behavioral
• Opportunity to develop and coach a growing team while influencing operational processes and client