Manager, International Customer Success

📋 Description

• Lead and scale international CS org across two units (International Consultants & Support).
• Own end-to-end service strategy for international customers and global roadmap alignment.
• Build and enforce SOPs, workflows, and KPIs for CSAT, SLA, and QA.
• Partner with Product, Legal, Sales, and Ops to meet global small business needs.
• Drive automation to improve efficiency and cost-to-serve.

🎯 Requirements

• 8+ years in customer success or related field; 2-3 years in EOR.
• 2+ years direct people management, remote/distributed teams.
• Proven ability to design SOPs/workflows in global contexts.
• Deep understanding of EOR and international labor laws; ensure team accuracy.
• Data-driven with automation to reduce cost-to-serve while scaling 5x+.
• Ability to influence Product, Legal, and Sales leadership to ensure international growth is sustainable.

🎁 Benefits

• Competitive benefits and wellness program.
• Total Rewards philosophy and perks including DEIB.
• Work with international teams and leaders; growth opportunities.
• Travel quarterly to international hubs to align with regional teams.
• Inclusive, diverse, and supportive culture.