Manager, International Customer Success

📋 Description

• Manage and scale a complex international CS org (regional consultants & support)
• Architect and implement SOPs and workflows unifying international CS
• Be the voice of the customer to Ops, Product, Sales, and Legal for global needs
• Partner with Go-To-Market teams to differentiate via customer service
• Establish baseline KPIs for CSAT, SLA, and Quality Assurance
• Drive automation to improve team efficiency and reduce cost to serve

🎯 Requirements

• 8+ years in CS or related field; 2-3 years in EOR focus
• 2+ years managing remote or distributed teams
• Proven ability to manage diverse job families with different KPIs
• Strong background designing SOPs/workflows for global contexts
• Deep understanding of EOR risks and international labor laws
• Data-driven, using automation to scale 5x+ while reducing cost to serve

🎁 Benefits

• Welcoming, casual environment with strong benefits
• Wellness program and health offerings
• Company retreats and team events
• Learn from leaders in the startup community
• Inclusive, diverse workplace culture