Manager, International Customer Success

📋 Description

• Lead and scale international CS org (regional consultants and support).
• Architect SOPs/workflows to unify international CS functions.
• Be the voice of the customer to Ops, Product, Sales, and Legal.
• Partner with GTM teams to differentiate service and win business.
• Establish baseline KPIs for CSAT, SLA, and QA.
• Oversee guidance on global labor laws and EOR nuances.

🎯 Requirements

• 8+ years in customer success or related field; 2-3 years in EOR.
• 2+ years direct people management; remote teams.
• Experience managing diverse job families with different KPIs.
• Strong SOP/workflow design in global or regional contexts.
• Deep understanding of EOR risks and international labor laws.
• Data-driven, using automation to reduce cost to serve while scaling.

🎁 Benefits

• Welcoming, casual environment.
• Great benefits and wellness programs.
• Company retreats.
• Learn from leaders in the startup community.
• Total Rewards philosophy overview on our site.