Manager, International Customer Success

📋 Description

• Manage and scale international CS org; conduct 1:1s and reviews.
• Architect and implement SOPs and workflows unifying international CS functions.
• Voice of the customer to Ops, Product, Sales, and Legal for global solutions.
• Partner with Go-To-Market teams to differentiate service and win new business.
• Establish KPIs for CSAT, SLA, and QA.
• Oversee guidance on global labor laws and EOR nuances to mitigate liability.

🎯 Requirements

• 8+ years in customer success or related field; 2-3 years in EOR.
• 2+ years people management; remote team leadership.
• Experience managing diverse teams with varied KPIs.
• Designing SOPs/workflows globally.
• Knowledge of EOR risks and international labor laws.
• Data-driven with automation to reduce cost-to-serve.
• Influence cross-functional leaders for sustainable growth.
• Strong communication and problem-solving skills.
• Ability to identify service trends and propose solutions.

🎁 Benefits

• Great benefits and wellness program.
• Company retreats and team events.
• Total Rewards philosophy overview.
• DEIB and inclusive culture.
• Accommodations for disabilities and religious needs.