Provide responsive IT support to all users and resolve escalated issues.
Deliver first- and second-level support via in-person, phone, and remote channels.
Serve as escalation point for external support partners on technical issues.
Coordinate deployments of software, system, and infrastructure during business and non-standard hours.
Manage ITIL service operations including incident, event, request, problem, and access management.
Administer SharePoint Online, permissions, governance, and user support for secure collaboration.

🎯 Requirements

Bachelor's degree with 5+ years, or 8+ years in customer-facing tech support.
3+ years in pharma/biotech/clinical research environment.
Azure/Entra ID and Office 365 expertise.
Experience managing cloud infrastructure for distributed workforce.
Windows, macOS, iOS, iPadOS, and cloud apps proficiency.
Telephony and mobile tech support (Android and iOS).
Onsite work in Cambridge, MA; strong organizational and comms skills.

Apply on employer's website

This employer gathers applications via their own applicant tracking system.

You will be redirected to an external application form.

Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Engineering Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.

Activate JobCopilot