Manager, IT Operations

📋 Description

• Lead the IT Operations team across logistics, onboarding, and procurement.
• Partner with cross-functional stakeholders in HR, Talent, Finance, and People Programs to align on shared goals and deliver a cohesive employee experience.
• Own and drive operational projects with the support of your team, keeping initiatives on track and stakeholders informed.
• Define and oversee the global hardware asset management strategy across all key hubs, ensuring system integrity and data accuracy in our ITAM platform.
• Establish governance for regular asset audits and lifecycle workflows, maintaining high inventory standards.
• Oversee the end-to-end e-waste process, ensuring all retired assets are properly tracked and disposed of in compliance with environmental and security standards.

🎯 Requirements

• 5+ years of experience in IT operations, IT support management, or a closely related field.
• Proven track record leading an operations team that spans logistics, onboarding, and/or procurement functions.
• Hands-on experience with asset lifecycle management, ideally in Oomnitza or a comparable ITAM platform.
• Proficiency with Jira Service Management for ticketing, approvals, and workflow configuration.
• Experience building dashboards and reports that help leadership make data-informed decisions.
• Strong written communication skills; you know how to write a clear Slack message and a detailed runbook with equal ease.

🎁 Benefits

• Flexible First: work from home, office, or anywhere.
• New hire equity grants and annual refresh grants.
• Comprehensive benefits package.
• Access to Instacart benefits and programs.
• SF Bay Area base pay ranges listed.
• Regular in-person events to build community.