Manager, Managed Marketing

📋 Description

• Lead and develop a high-performing Specialist team: hire/onboard, set goals, run weekly 1:1s
• Own service delivery excellence: manage book-of-business assignments and capacity, track service
• Execute against existing playbooks/templates and flag gaps: evolve playbooks, scripts, and
• Handle escalations and quality: serve as the first line for customer escalations; implement QA
• Partner cross-functionally to unlock scale: collaborate with Product and the Product Strategy team
• Document learnings and case studies: sharing wins within the pod/team

🎯 Requirements

• 6+ years in marketing or marketing services, including 2+ years managing people in a delivery or
• Demonstrated success running multi-channel programs across Email, SMS, Social, Offers/Promos
• Process-oriented leader with a track record of building playbooks, SLAs, and QA mechanisms that
• Strong marketing craft (strategy + execution) and coaching ability—able to uplevel content quality
• Analytical, data-driven decision maker—comfortable using KPIs/dashboards to guide the team with
• Exceptional communicator and relationship-builder across functions: immediate team + adjacent

🎁 Benefits

• Competitive compensation and benefits programs
• Flexibility to meet changing needs
• Hybrid work model