Manager, Mid-Market Customer Success

📋 Description

• Lead a team of 5 Mid Market Customer Success Managers to deliver value to mid-market accounts.
• Develop and implement customer success strategies to boost satisfaction, retention, and expansion.
• Monitor KPIs and implement improvement plans to meet targets.
• Cultivate relationships with enterprise customers and address issues proactively.
• Collaborate with Product and GTM teams to provide insights and influence roadmaps.
• Anticipate and mitigate customer-related risks to maintain satisfaction.

🎯 Requirements

• 5+ years leading CS managers in a high-touch, B2B SaaS enterprise environment.
• Proven track record of hitting GRR targets and managing a multi-million dollar book of business.
• Customer-centric mindset with strong communication and data-driven decision making.
• Strategic thinker with ability to implement scalable CS processes and leverage AI for efficiency.
• Industry knowledge of enterprise technology and CS best practices.
• Process-oriented and adaptable to a fast-paced environment.

🎁 Benefits

• Unlimited Time Off with a minimum of 3 weeks per year, plus holiday shutdown.
• Benefits from Day 1.
• Flexible working style and team engagement events.
• Plus additional perks and allowances.