Manager of Customer Renewals

📋 Description

• Coach and develop Renewal Managers through regular one-on-ones, call reviews, and deal reviews
• Establish clear expectations for results, account planning, customer engagement, and follow-through
• Hire, onboard, and develop team members
• Own the team's performance against revenue retention, renewal completion, and other assigned
• Ensure renewal planning and customer engagement begin well ahead of contract expiration and notice
• Coach the team to uncover reasons behind cancellation, contraction, and shorter-term requests

🎯 Requirements

• 3+ years of experience in SaaS renewals, account management, customer success, or related
• Experience managing or formally leading a customer-facing team
• Track record of meeting retention or revenue goals and managing customer negotiations
• Strong commercial judgment, including evaluating pricing, contract duration, concessions, and
• Experience managing pipelines and forecasts
• Proficiency with Salesforce or comparable CRM

🎁 Benefits

• Flexible paid time off
• 14 Paid Company Holidays including 2 floating holidays
• Comprehensive benefits plan including medical, dental, life, vision, disability, and life insurance
• Unlimited infertility coverage benefits
• Additional supplemental health benefits
• 401(k) retirement program with fully vested immediate company match