Manager of Customer Support, London

📋 Description

• Recruit and manage Level 1 and Level 2 support teams
• Mentor and coach support staff through training
• Build and own customer support systems, processes, and interactions
• Be the Voice of the Customer; champion customer issues
• Troubleshoot, debug, and resolve complex issues with customers
• Educate customers on CodeRabbit best practices

🎯 Requirements

• 3+ years managing technical support teams in customer-facing roles
• 10+ years in technical support, software engineering, or related fields
• Excellent written and verbal communication across distributed customers
• Customer Obsession: deliver a high-quality customer experience
• Deep experience with modern ticketing and customer support systems
• Proficiency in at least one programming or scripting language

🎁 Benefits

• Work on cutting-edge technology with real-world impact
• Collaborative and innovative environment
• Competitive salary, equity, and benefits
• Professional development opportunities