Manager of Managed Services

📋 Description

• Directly lead and mentor a team of 10–15 Campaign Managers and Strategists.
• Conduct regular call/email reviews to provide actionable client feedback.
• Lead bi-annual reviews, career growth planning, performance management, and onboarding.
• Architect, document, and launch new operational workflows with high adoption.
• Establish KPIs, track service delivery metrics, and build capacity models.
• Act as primary escalation point for critical client issues with authority to approve concessions.

🎯 Requirements

• 4+ years managing direct reports, ideally teams of 8+ individual contributors
• 2+ years in a customer-facing service delivery environment (e.g., account management)
• Background in Marketing Technology (MarTech), SaaS, or a digital marketing agency
• Proven systems builder for new operational processes
• Escalation ownership: experience managing high-stakes issues and concessions
• Nice-to-have: background in nonprofits, higher education, or associations

🎁 Benefits

• Fully remote
• Full vision, dental, and ~99% health insurance for employees
• Sick time off
• Vacation time off
• Extended Winter Break
• Parental Leave