Shieldshealthsolutions

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Shieldshealthsolutions

Manager of Patient Engagement and Pharmacy Operations

Added

29 days ago

Location

🌍 Worldwide

Type

Full time

Salary

Salary not provided

Related skills

excel healthcare pharmacy emr willow

Why Job Hunt? Let AI Run Your Business

Describe it — AI builds, launches & grows it.

📋 Description

Oversee daily ops for patient med refills and inbound pharmacy inquiries
Ensure on-time, accurate patient care delivery
Manage team productivity with audits to uphold quality
Lead clinic/hospital escalations and drive action plans with stakeholders
Identify issues/opportunities and implement corrective plans
Develop staffing plans and standardize Patient Engagement workflows

🎯 Requirements

Bachelor's degree preferred or pursuing a degree
3-5+ years leadership experience (30+ team)
5+ years pharmacy/healthcare/payor experience
3-5+ years in high-volume ops (call center/ops)
Excellent communication and leadership; influence others
Proficient in Excel; familiarity with Willow/QS1/RX30

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