Manager of Patient Services

📋 Description

• Leads Specialty Liaison team; ensures high-quality patient experiences in clinics
• Coach and develop liaison team; instill Shields culture at partner sites
• Provide ongoing coaching, feedback, training, and development to liaison teams
• Facilitate communication between liaison teams, Shields, pharmacy, and clinics
• Meet or exceed site targets for clinic service, growth, and patient satisfaction
• Identify and implement improvement initiatives to drive growth and efficiency

🎯 Requirements

• Bachelor's degree or equivalent; 2+ years supervisory/management exp
• 5 years healthcare or pharmacy with direct patient and clinician contact
• National CPhT certification (or equivalent); licensed technician preferred
• Experience in outpatient/hospital/provider settings; communication with physicians and nurses
• Proficient in Microsoft Office; Excel and Word
• Strong organizational skills; able to manage performance against metrics

🎁 Benefits

• Equal employment opportunities to all applicants
• Accommodation available during application/interview process
• Privacy policy and data protections noted in posting
• TalentAcquisition email for accommodations: talentacquisition@shieldsrx.com