Manager Onboarding (Software)

📋 Description

• Lead, coach and develop the onboarding team to drive KPI outcomes and strong performance.
• Manage team capacity and day-to-day onboarding delivery across Xplor Education software products to
• Improve onboarding, migration and offboarding processes for quality, efficiency and adoption.
• Partner with Sales, Product, Customer Success and Billing to resolve issues and improve handoffs.
• Coordinate stakeholders on complex onboarding projects, manage risks and maintain clear
• Use data, customer feedback and team insights to monitor performance and drive continuous

🎯 Requirements

• Minimum 5 years experience leading and developing customer-facing teams to deliver strong KPI
• Strong experience in customer onboarding, implementation or service delivery, ideally within SaaS
• Proven ability to manage team priorities, workload and day-to-day operations in a fast-paced
• Confident using data, customer feedback and team insights to identify trends, solve problems and
• Strong stakeholder management and communication skills, with experience resolving issues, aligning

🎁 Benefits

• Hybrid and flexible working model with 2-3 days in office and the rest from home.
• 9 Month Fixed Term Contract.
• Access to company perks and learning resources, including mental health support and diverse