Manager or Senior Manager, Strategy & Operations - Telehealth

📋 Description

• Manage the day-to-day operating relationship with Patiently's clinical, provider, and
• Ensure patients move smoothly from intake through provider review, treatment, and ongoing care.
• Identify workflow breakdowns and lead cross-functional efforts to resolve root causes.
• Have ownership mindset to drive solutions and think of second order effects when resolving
• Manage operating relationships with pharmacy, fulfillment performance, turnaround times, and SLAs.
• Build contingency plans for capacity constraints, shortages and partner disruptions.

🎯 Requirements

• Minimum of 5+ years of experience in healthcare operations, telehealth, or a similarly complex
• Experience managing external partners against defined service levels and business outcomes.
• Strong understanding of operational workflows with the ability to diagnose problems across multiple
• Demonstrated success building processes, reporting and operating cadences in a growing and evolving
• Strong analytical judgment: use data to identify risks, priorities, and performance.
• Ownership mindset with hands-on operating style: investigate individual issues while building

🎁 Benefits

• Medical, Dental, Vision, and 401K with a company match
• Dependent Care, FSA & HSA accounts
• Paid Parental & Bonding Leave
• Flexible PTO & office closure on all major holidays
• Monthly wellness & internet reimbursements
• Professional development including certification support & leadership coaching