Manager, Partner Success

📋 Description

• Hire, lead, and coach a global team of 7-8 Partner Success Managers.
• Build a scalable onboarding playbook to reach 85% of new partners in 16 days.
• Analyze churn indicators to identify trends and reduce friction for partners.
• Partner with Channel Account Management to align enablement with sales goals.
• Drive the team to act on at-risk indicators and retain partners.
• Establish and track KPIs to measure onboarding health and enablement impact.

🎯 Requirements

• 3+ years leading teams in customer success or account management.
• Proven track record building teams or processes from scratch.
• Direct, candid communication and transparent leadership.
• Experience with data and trend analysis to act on at-risk accounts.
• Deep ownership of outcomes; drive the needle on company goals.
• Experience in MSP or cybersecurity space is a plus.

🎁 Benefits

• 100% remote work environment.
• Generous PTO including vacation, sick time, holidays.
• 12 weeks of paid parental leave.
• Medical, dental, and vision benefits.
• 401(k) with 5% contribution.
• Stock options for all full-time employees.