Manager, Partner Support

📋 Description

• Lead, mentor, and train Partner Support associates, fostering collaboration and ensuring SLA
• Promptly address the day-to-day needs of client accounts and deliver tailored platform
• Prioritize and resolve escalated cases, ensuring adherence to SLA guidelines and maintaining client
• Collaborate with Product and Technical teams for cases requiring specialized expertise or technical
• Document escalation actions and resolutions to support knowledge sharing and process improvement.
• Diagnose and resolve complex technical issues, including configuration errors and platform

🎯 Requirements

• Proven ability to manage and lead teams, with experience mentoring associates and fostering a
• Demonstrated experience in team coordination, workload balancing, and leveraging team strengths to
• Proficient in diagnosing and resolving complex technical issues, with a structured approach to
• Strong written and verbal communication skills, with the ability to set client expectations
• Excellent time-management skills, with the ability to manage and prioritize multiple escalated
• Ability to identify areas for improvement, recommend optimizations, and support the development of

🎁 Benefits

• Competitive base salary
• Remote-based position within the U.S.
• Comprehensive benefits package including health, dental and vision insurance, and supplemental
• 401(k) retirement plan
• Flexible Paid Time Off
• Opportunities for professional growth and development within an innovative and forward-thinking