Manager, Product Support Engineering

📋 Description

• Provide vision, manage and support the Product Support Engineering team towards successful
• Work with senior management and internal customers to define product pillars, business goals &amp
• Provides direct tier 3 escalation support as well as ensure team readiness to support tier 3
• Support robotic platform product development, integration, validation, documentation, and
• Partners with Product Performance Engineering, Product Management, Services Business Systems
• Maintains subject matter expertise with respect to servicing and maintenance of Intuitive product

🎯 Requirements

• Minimum 8 years of experience in Engineering role as individual contributor and 2 years as people
• Minimum 8 years of experience in Medical Capital Equipment industry preferred
• Effective analytical, troubleshooting, and problem-solving skills
• Proven record of supporting products in market, acting as project/technical leader on behalf of
• Prior experience in medical device servicing, field service and/or technical support engineering
• Experience working in a regulated environment; familiar with Medical Device Regulations - CFR &amp

🎁 Benefits

• Market-competitive base pay
• Incentives
• Benefits
• Equity