Manager, Product Support Operations

Added
30 minutes ago
Type
Full time
Salary
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Related skills

data analysis program management product support customer experience cross-functional collaboration
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๐Ÿ“‹ Description

  • Lead and develop a team of Product Support Managers.
  • Drive outcomes through metrics.
  • Be the voice of the customer.
  • Deliver multi-quarter programs.
  • Partner with our India Operations team.
  • Partner with BPO and workforce teams.

๐ŸŽฏ Requirements

  • 6+ years of experience in operations management or product support, with a focus on creator and
  • 2+ years of experience managing and developing people
  • Experience developing processes that improve operational efficiency at scale
  • Strong data skills, with experience using metrics to lead decision-making
  • Strong program management skills and experience leading projects at scale
  • Strong collaboration skills, with the ability to work with cross-functional teams, specifically

๐ŸŽ Benefits

  • Equity compensation
  • Benefits as described on the Total Rewards page
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