Manager, Professional Services

📋 Description

• Team Leadership: Lead, mentor, and provide professional growth opportunities for a distributed team
• Scrum Management: Manage the team using Scrum methodology, including planning the product backlog
• Take responsibility in the growth of services business in the region. Strategize offerings and
• Collaborate with cross functional global teams including Customer Success, Engineering, Revenue
• Drive product adoption and contribute to customer retention and growth.
• Drive, track and implement professional services metrics to be able to evaluate team performance.

🎯 Requirements

• 10–14 years of experience in programming, scripting, or professional services in a SaaS or IT
• At least 3–5 years of experience leading technical teams and owning engineering initiatives.
• Demonstrated experience managing software teams using Scrum or other Agile methodologies.
• Advanced proficiency in PowerShell and Bash scripting, as well as experience with Python or other
• Deep expertise in Active Directory, Microsoft 365, AzureAD, and Okta.
• Advanced understanding of LDAP(S), RADIUS, SAML, OIDC, and SCIM.