Manager, Professional Services (Enterprise SaaS) | ELN

📋 Description

• Lead, coach, and develop a high-performing team of technical and scientific Professional Services
• Provide subject-matter leadership for Lab Orchestration and laboratory automation engagements
• Develop implementation methodologies, standards, best practices, and reusable knowledge for Lab
• Oversee complex and strategic customer programs involving multiple technologies, workstreams, and
• Lead or support strategic customer engagements from discovery and proof of concept through
• Translate scientific and laboratory workflows into practical technical and service solutions while

🎯 Requirements

• Significant experience in Professional Services, consulting, or enterprise technology delivery
• Demonstrated experience leading and developing technical or scientific teams
• Experience in scientific software, laboratory informatics, laboratory automation, enterprise SaaS
• Strong knowledge of laboratory automation, Lab Orchestration, scientific instrument integration, or
• Ability to understand laboratory workflows and translate scientific/operational requirements into
• Proven experience delivering complex enterprise SaaS, laboratory informatics, or scientific

🎁 Benefits

• Remote-friendly work environment with collaboration across a global, multinational organization
• Opportunity to lead and develop a high-performing Professional, Services team and build new
• Exposure to complex enterprise R&D environments and strategic customer engagements
• Opportunity to influence Professional Services methodologies, reusable assets, automation, and
• Collaborative environment with cross-functional exposure across multiple departments
• Opportunity to contribute to supporting scientific research and laboratory transformation