Manager, Provider Success

📋 Description

• Own and evolve pod-level provider support by creating effective workflows, shared data practices
• Partner with medical and clinical leadership as the operational counterpart across the provider
• Develop streamlined provider onboarding, continuing education resources, tooling, and help desk
• Provide operational support for provider activation and retention initiatives designed to keep
• Design and implement systems, workflows, and automation that reduce administrative cognitive load
• Identify and implement technology solutions, including AI-assisted workflows, that improve

🎯 Requirements

• Bachelor’s degree in healthcare operations or a related field, or equivalent professional experience
• 3–5 years of experience in healthcare operations, health technology, behavioral health, or a
• Experience owning or supporting a provider-facing or clinician-facing support or account management
• Curious about emerging technology and comfortable experimenting with AI-assisted tools and
• Experience with help desk platforms such as Zendesk or Freshworks; familiarity with on-call
• Familiarity with EHR platforms; Athena experience is a plus

🎁 Benefits

• Fully remote in the US
• Discretionary paid time off
• 8.5 additional sick days
• 10 paid holidays
• 100% employer-paid medical, dental, and vision insurance
• Paid parental leave