Manager, Renewals

📋 Description

• Lead and develop a team of Renewal Managers, providing coaching, commercial guidance, and clear
• Own renewal performance across the portfolio, with accountability for Gross Revenue Retention
• Establish and maintain a consistent renewal forecast, providing leadership with clear visibility
• Guide Renewal Managers through complex customer negotiations involving pricing, contract terms
• Ensure renewal engagement begins early and that Renewal Managers have the customer context, risk
• Partner closely with Customer Success to ensure clear ownership between customer outcomes and

🎯 Requirements

• 7+ years of experience in SaaS, enterprise software, Customer Success, Account Management
• 3+ years of people leadership experience, with a demonstrated track record of coaching and
• Experience owning or managing a meaningful recurring revenue portfolio and delivering against
• A strong understanding of SaaS business metrics including ARR, Gross Revenue Retention, Net Revenue
• Experience building and managing renewal forecasts with a high degree of operational rigor and
• Strong commercial judgment and experience navigating pricing, negotiation, procurement

🎁 Benefits

• Target Annual Compensation: $150-170K OTE (70/30 split)
• Remote role (EST timezone)
• Equal employment opportunity