Manager, Renewals

📋 Description

• Manage the day-to-day work of a team of individual-contributor Renewals Managers/Associates, most
• Implement functional renewals plans and strategy into tactical, day-to-day processes for a book of
• Maintain accurate visibility into team renewals performance in the CRM/renewals system for
• Deliver precise forecasting for their renewal segment alongside Field Sales Leadership and the Geo
• Partner with Sales, Customer Success, and Finance to keep renewals and expansion opportunities
• Solve renewal and team problems of moderate complexity by following GitLab's processes and policies

🎯 Requirements

• Prior experience as a renewals, customer success, or sales professional, with exposure to renewal
• Experience managing or mentoring early-career to mid-level individual contributors, or clear
• Strong understanding of GitLab's (or a comparable SaaS company's) renewals processes, pricing, and
• Ability to translate functional plans and strategy into clear, tactical day-to-day team processes.
• Sound judgment on routine operational decisions, with the discipline to escalate cleanly when
• Strong prioritization skills and the ability to help others balance urgent versus important work.

🎁 Benefits

• Benefits to support your health, finances, and well-being
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental Leave