Bridge Customer Services, Customer Management, and Support with Sales, Marketing, and Product to
Lead onboarding, professional services, and TAM workflows for predictable, data-driven operations.
Define and report operational metrics: attach rate, TTL/TTV, throughput, utilization, adoption

🎯 Requirements

Bachelor's degree or equivalent experience
5-8+ years in Services Operations or Customer Success at a SaaS/AI company or related analytic/ops
Experience with PSA solutions and Salesforce; strong CRM platform knowledge (e.g., Certinia
Proven ability to design processes, map workflows, and drive scalable solutions
Experience in resource/capacity planning and cross-functional collaboration

🎁 Benefits

Company-wide bonuses tied to sales targets
Employee referral bonuses, tuition and certification reimbursement
Office-specific benefits; details at www.knowbe4.com/careers/benefits

Apply on employer's website

This employer gathers applications via their own applicant tracking system.

You will be redirected to an external application form.

Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Operations Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.

Activate JobCopilot