Manager, Scaled Customer Success - London

📋 Description

• Lead and develop a team of 6+ Scaled CSMs across the U.S. and UK.
• Manage a $22M+ ARR book in emerging and mid-market segments.
• Design scalable, data-driven engagement programs.
• Partner with Product and RevOps to build automated engagement.
• Drive renewals and revenue protection at scale.

🎯 Requirements

• 5+ years in Customer Success or Account Mgmt in SaaS; 2+ in people mgmt.
• Experience leading scaled or digital CS motions with high-volume books.
• Planhat preferred; Gainsight, Vitally, or ChurnZero experience.
• Familiar with AI and automation to improve engagement at scale.
• Technically curious; able to build basic programs and automations.
• Commercially sharp; skilled in renewals and expansions.

🎁 Benefits

• Competitive salary + stock options.
• Paid parental leave: 16 weeks primary, 5 weeks secondary.
• 25 days annual leave + public holidays.
• Cycle to work scheme (London).
• Private Medical Insurance (UK).
• Work from home setup.