Manager, Service Delivery - Business Group

📋 Description

• Lead the end-to-end implementation, provisioning, activation, turn-up, and quality assurance of
• Lead, develop, and motivate managers and individual contributors across multiple technical and
• Establish and maintain service delivery standards, operational policies, procedures, and technical
• Develop, monitor, and continuously improve service delivery and customer experience KPIs.
• Serve as a leadership escalation point for complex customer service delivery issues.
• Build strong cross-functional partnerships with Sales, Product, IT, Network Operations, and other

🎯 Requirements

• Bachelor’s degree or equivalent relevant experience.
• Minimum of 10 years of experience in the telecommunications industry, including experience leading
• Demonstrated experience in telecommunications service delivery, including implementation
• Previous customer-facing leadership experience within a telecommunications environment.
• Experience leading teams and working effectively across multiple functions and levels of an
• Advanced knowledge of telecommunications service delivery principles and practices.

🎁 Benefits

• Competitive medical, dental, vision, and life insurance
• Employee assistance program
• 401K plan with company match
• Host of voluntary benefits
• Paid time off programs