Manager, SMB Account Management

📋 Description

• Lead a team of 8–10 SMB Account Managers focused on growth.
• Partner with Product, Ops, and Sales to surface merchant feedback.
• Drive revenue expansion, software adoption, and churn reduction.
• Foster a data-driven culture with structured 1:1s and cadences.
• Travel approx. once per quarter for team events.

🎯 Requirements

• 8+ years in Account Management, Sales, BD, or Marketing.
• 3–5 years direct people management in quota-driven env.
• Track record of exceeding revenue and retention goals.
• Experience with SMB or Mid-Market businesses.
• Strong coaching to lift team performance.
• Excellent written and verbal communication; cross-functional.

🎁 Benefits

• Remote work options.
• Medical insurance.
• Flexible time off.
• Retirement savings plans.
• Modern family planning benefits.