Manager, SMB Account Management

📋 Description

• Lead and develop a remote team of 8–10 SMB Account Managers.
• Drive upsell, retention, and CSAT via pipeline management.
• Set performance expectations via 1:1s, deal reviews, and cadences.
• Partner cross-functionally to surface insights and resolve escalations.
• Support team OKRs and program improvements.
• Travel ~quarterly for team events or meetings.

🎯 Requirements

• 8–10+ years in Account Management, Sales, BD, or Marketing.
• 3–5 years direct people management in quota-driven roles.
• Experience with SMB or Mid‑Market businesses.
• Track record of exceeding revenue and retention goals.
• Strong coaching to improve team performance.
• Bilingual EN/FR ideal.

🎁 Benefits

• Remote work options
• Medical insurance
• Flexible time off
• Retirement savings plans
• Family planning benefits
• Inclusive process with accommodations