Manager, SMB Account Management

📋 Description

• Lead a team of 8–10 SMB Account Managers focused on growth and retention.
• Drive revenue growth, software adoption, and churn reduction.
• Partner with Product, Operations, and Sales to ensure strong execution.
• Establish clear performance expectations via 1:1s, deal reviews, and cadences.
• Surface merchant insights and resolve escalations with cross-functional teams.
• Support leadership in executing team OKRs and program improvements.

🎯 Requirements

• 8+ years of experience in Account Management, Sales, Business Development, or Marketing.
• 3-5 years of direct people management in a quota-carrying environment.
• A track record of consistently exceeding revenue and retention goals.
• Experience working with SMB or Mid-Market businesses.
• Strong coaching skills with demonstrated ability to improve performance.
• Excellent written and verbal communication skills.

🎁 Benefits

• Remote work options
• Medical insurance
• Flexible time off
• Retirement savings plans
• Modern family planning benefits