Manager, Solutions Architecture - Five9 CCaaS

📋 Description

• Lead technical pre-sales engagements from discovery through solution design
• Design contact center architectures leveraging the Five9 platform capabilities
• Collaborate with sales and delivery teams to scope and propose solutions
• Create detailed solution architectures and technical documentation
• Stay current with Five9 features and cloud contact center trends
• Work with TELUS Digital teams, including Data & AI, in client solutions

🎯 Requirements

• 4+ years experience in solution architecture, pre-sales, or technical consulting in cloud tech
• Strong understanding of Five9 and cloud contact center technologies
• Experience with CRM systems, omni-channel customer engagement platforms, and contact center operations
• Excellent communication to explain complex concepts to technical and non-technical audiences
• Proven track record of designing and implementing large-scale cloud solutions
• Bachelor's degree in Computer Science, Information Technology, or related field

🎁 Benefits

• Hybrid/Remote work options
• Global, diverse TELUS Digital team
• Equal opportunity employer
• Exposure to Five9 and cloud contact center technology