Manager, Startup Customer Success

📋 Description

• Lead and coach Startup CSMs to onboard and enable customers
• Foster team growth via 1:1s, skill-building, feedback
• Support ops and QA for shared inbox, live engagements
• Scale programmatic CS across the journey with empathy
• Collaborate cross-functionally to evolve startup support
• Represent Startup CS in resourcing, tooling, roadmap

🎯 Requirements

• Team Leadership: mentoring CSMs in scaled SaaS CS
• Customer Journey Expertise: onboarding, adoption, retention
• CS at Scale: 1:many engagement with flexible support
• Operational Excellence: focus on process quality and tools
• Leading from the Front: hands-on with inbox reviews
• Data-Driven: use metrics to improve outcomes

🎁 Benefits

• Focus on high quality work and avoid quick hacks
• You\'ll sell a product our prospects and customers are excited about
• Competitive compensation
• 10-year stock option exercise window
• Unlimited PTO with four weeks per year
• Twelve weeks of fully paid family leave in the US