Manager, Strategic Customer Experience

📋 Description

• The Manager, Strategic Customer Experience leads a team of full-cycle, AI-augmented CXMs serving
• Your team owns the complete customer journey while leveraging automation and AI to extend their
• You are accountable for building a repeatable, high-performing motion that protects retention and
• Lead, coach, and develop a team of Strategic CXMs owning full-lifecycle, single-owner books.
• Own team performance against retention, expansion, satisfaction, and time-to-launch goals for the
• Champion AI-augmented engagement — adoption nudges, lifecycle comms, and automated plays — to scale

🎯 Requirements

• 5+ years in Customer Success, Professional Services, or Account Management in B2B SaaS environment.
• 2+ years leading customer-facing teams, ideally in a scaling or high-growth environment.
• Demonstrated, real-world application of AI in business workflows.
• Fluency with AI and automation in customer engagement, and a track record of building repeatable
• Strong operational skills: forecasting, capacity planning, health scores, and risk management.
• High technical acumen — you can hold a credible conversation about product, configuration, and

🎁 Benefits

• Work from anywhere supported by a flexible company culture
• Opportunity to work for one of the fastest-growing technology companies in the PropTech industry
• Unlimited vacation time
• Generous paid parental leave
• Competitive and equitable pay
• Monthly stipends to support Wellness and Home Office expenses