Manager, Strategic Partner Operations

📋 Description

• Build, mentor, and develop a team of four partner operations specialists, setting expectations for
• Establish team operating rhythm—weekly syncs, monthly reviews, quarterly planning—and create
• Coach team members on partner relationship management, financial acumen, and cross-functional
• Conduct 1:1s, provide feedback, and manage performance aligned to ServiceNow talent practices and
• Own forecasting accuracy and pipeline health across 12 strategic partners. Develop quarterly and
• Oversee prebuy programs and burndown tracking. Set annual prebuy commitments with finance and GTM

🎯 Requirements

• 5+ years in partner operations, channel operations, or revenue operations roles. 2+ years in a team
• Demonstrated expertise in forecasting, partner performance management, or deal tracking systems
• Strong financial acumen: ability to read P&Ls, track ACV, manage burndown, and present
• Proven people management skills: ability to hire, develop, coach, and hold team members
• Excellent communication skills across all levels of the organization—from frontline partners to

🎁 Benefits

• Base pay of $94,000 - $155,100
• Equity (when applicable)
• Variable/incentive compensation
• Health plans including flexible spending accounts
• 401(k) Plan with company match
• ESPP