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Hire, coach, and develop TAMs, setting clear expectations for customer outcomes, technical
Run effective coaching, performance, and career-development conversations, building accountability
Coach TAMs on consultative discovery, solution design, executive engagement, and connecting
Plan team capacity and account coverage, using the Partner Ecosystem to extend capability and
Own team-level retention, renewal readiness, and expansion outcomes in partnership with Sales
Use account health, adoption, engagement, and commercial signals to prioritize work, identify risk

5+ years in Technical Account Management, Professional Services, Consulting, Customer Success, or a
A proven track record of delivering complex SaaS or technology engagements for SMB, mid-market and
Deep understanding of agentic workflows and AI Agent prompting, with experience designing or
Practical judgment in evaluating AI output, refining prompts and workflows, and establishing
Strong technical fluency across configurable SaaS platforms, workflow design, automation, and
Experience working with implementation, consulting, and technology partners, establishing clear

Manager, Technical Account Management

Meet JobCopilot: Your Personal AI Job Hunter