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Lead TAM team across AMER with coaching and development
Build a high-accountability operating rhythm with clear goals and KPIs
Ensure onboarding, adoption, expansion, and renewal-risk moments have consistent support
Use health signals, adoption data, and renewal timing to prioritize work
Lead renewal strategy reviews and executive business reviews
Partner with Sales, PS, Solutions, and Product for a seamless customer experience

Significant experience in Customer Success or TAM in post-sales SaaS, incl. leading teams
Experience supporting mid-market and enterprise in B2B SaaS with retention/adoption/expansion and exec mgmt
Proven ability to coach onboarding, value realization, renewal strategy, risk mitigation, and growth
Strong operational judgment using health scores, adoption data, renewal timelines, and account signals
Strong leadership, communication, and cross-functional collaboration; influence across stakeholders
Experience integrating AI tooling into TAM workflows to improve speed and coverage

Manager, Technical Account Management

Meet JobCopilot: Your Personal AI Job Hunter