Manager, Technical Account Management

📋 Description

• Lead, coach, and develop a TAM team through regular 1:1s and reviews.
• Foster curiosity, accountability, continuous learning, and technical growth.
• Help teammates build confidence in technical problem solving and AI workflows.
• Stay close to the team's work; remove obstacles to succeed.
• Recruit, onboard, and develop new team members as the org grows.
• Develop processes and rhythms for consistent execution and future growth.

🎯 Requirements

• 5+ years of experience in TAM, CS, Solutions Eng, Product Ops, Technical Support, Ops, or similar.
• 3+ years of people management experience leading high-performing teams.
• Demonstrated success coaching employees through performance management and career development.
• Experience managing complex customer escalations and cross-functional initiatives.
• Strong operational mindset with a passion for improving processes and scaling teams.
• Strong communication and stakeholder management across multiple teams; API-friendly.

🎁 Benefits

• 95% coverage of medical, dental, and vision
• $250 WFH setup (one time)
• $500/year Learning & Development Benefit
• $150/month cell phone + internet
• $100/month Wellness
• Flexible PTO