Manager - Technical Account Management

📋 Description

• Manage, mentor, and grow a 10+ TAM team; focus on APIs, debugging, and comms.
• Conduct regular customer call reviews and case audits for accuracy.
• Own onboarding and ramp-up of new TAMs to 90-day product proficiency.
• Track TAM KPIs and align with renewals and success metrics.
• Be the voice of the customer to R&D; prioritize integrations.
• Partner with Support to ensure strategic, not frontline, handoffs.

🎯 Requirements

• 2+ years managing TAMs or SEs.
• Understanding of SaaS architecture: APIs, webhooks, SSO/SAML, databases, AWS/GCP/Azure.
• De-escalate customer situations; translate constraints for exec stakeholders.
• Strong problem-solving and analytical skills.
• Exceptional communication and presentation abilities.
• Strong leadership with coaching and mentorship.

🎁 Benefits

• Remote-first with hub locations; hybrid-flexible.
• Healthcare coverage from day one.
• Retirement plans with company match.
• Unlimited PTO.
• Annual learning & wellbeing benefit.
• Monthly book perk.