Manager, Technical Account Management

📋 Description

• Inclusive Talent Strategy: Hire, develop and lead an inclusive, high performing team.
• Performance Excellence: Establish coaching rhythm and performance benchmarks to exceed targets.
• Career Architecture: Tailor development plans and mentorship to build an internal pipeline.
• Intelligence & Process Scalability: Develop AI assisted workflows and scalable processes for enterprise accounts.
• Cross Functional Influence: Partner with Sales, Product and Customer Success to drive improvements and product evolution.

🎯 Requirements

• People Management: 3+ years leading globally distributed TAM teams.
• Enterprise Impact: Proven TAM goals achievement and high retention.
• Change Advocacy and Influence: Influencing at all levels with data driven business cases.
• Foundational Education: Bachelor's degree in technical or business field.
• Technical Depth and Data Fluency: IoT, APIs, SQL, scripting; Gainsight, Tableau, Salesforce, Zendesk.

🎁 Benefits

• Total Rewards: Above market base pay, bonus and equity where eligible.
• Flexible Working: Remote model with optional offices and in person collaboration when needed.
• Development & Benefits: Development stipend plus health and parental leave plans.
• Belonging and Inclusion: Inclusive culture and equal opportunity for all.