Manager, Technical Account Management

📋 Description

• Hire, onboard, and develop Technical Account Managers
• Coach TAMs on account strategy, technical troubleshooting, executive communication, and managing
• Build a team culture of growth mindset, ownership, curiosity, and accountability for customer
• Plan headcount and coverage as the customer base grows
• Establish the TAM operating model: account segmentation, coverage, engagement cadence, business
• Set the team's goals and metrics and report on them to leadership

🎯 Requirements

• 3+ years of experience managing a team of Technical Account Managers, Support Engineers, Solutions
• 7+ years in customer-facing technical roles
• Track record of hiring, developing, and retaining strong technical people
• Experience building or scaling a TAM, Support, or Customer Success function
• Demonstrated ability to own customer technical outcomes from implementation through steady-state
• Hands-on experience deploying, supporting, and troubleshooting SaaS-based security and/or endpoint

🎁 Benefits

• Salary range: $170K – $180K
• Offers equity
• Offers commission