Manager, Technical Engineering

📋 Description

• Provide hands-on engineering leadership by debugging complex issues at the code, API, and
• Lead and mentor a growing team of technical reps and specialists, running 1:1s and huddles with
• Drive queue and operational health using tools like Zendesk, Telescope, and Jira to manage workload
• Own team performance and resolution quality by tracking TRT and FRT metrics grounded in technical
• Manage critical escalations by personally resolving a meaningful share of Tech-to-Engineering
• Partner cross-functionally with Product, Engineering, and AI builders, representing your team's

🎯 Requirements

• 5+ years of hands-on experience in software engineering, technical support engineering, or
• 1–2+ years of proven people management or team-lead experience, with a focus on guiding and
• Demonstrated ability to read and debug code, evaluate system architecture, and conduct root-cause
• Strong technical fluency with APIs, webhooks, logs, and data pipelines, with the ability to write
• Hands-on experience with ticketing and reporting tools, including Zendesk, Jira, Looker, or
• A proven track record of improving key operational metrics (such as TRT and FRT) in a technical

🎁 Benefits

• Comprehensive health and wellness: medical and dental benefits paid 100% by ActiveCampaign for you
• Growth and development: access to LinkedIn Learning, professional development programs, and career
• Generous paid time off: recharge and take the time you need to maintain work-life balance.
• Total rewards: in-office meal and transportation perks, home office stipend to cover at-home
• Collaborative culture: work alongside brilliant, passionate colleagues in an environment that