Manager, Technical Operations

📋 Description

• Own the Infrastructure Service Request intake, triage, prioritization, scheduling, and
• Maintain backlog health, workflow governance, intake quality, prioritization discipline, and clear
• Coordinate maintenance windows, patching, security updates, operational upgrades, and platform
• Facilitate infrastructure review sessions that establish priorities, decision-making, execution
• Ensure infrastructure changes follow established change-management processes, approvals, governance
• Lead, coach, and develop Cloud Platform Engineers through goal setting, regular 1:1s, performance

🎯 Requirements

• Bachelor’s degree and at least 5 years of experience in Infrastructure, Platform Engineering, Site
• Demonstrated experience managing technical work intake and backlogs using JIRA or similar workflow
• Experience coordinating maintenance windows, patch cycles, operational readiness activities, and
• Strong understanding of operational governance, technical risk assessment, and business impact
• Excellent communication skills with experience working with senior technical and business
• Strong experience supporting and troubleshooting Microsoft Azure, including AKS, VNets, NSGs, Load

🎁 Benefits

• Base salary range of $130,000–$160,000 USD
• Eligibility for an annual bonus or commission, depending on role and compensation structure
• Potential eligibility for overtime pay for applicable roles
• Compensation determined based on factors including skills, experience, qualifications, geographic
• Opportunity to directly manage and develop a team of Cloud Platform Engineers
• Leadership role spanning infrastructure operations, cloud engineering, security, compliance, and