Manager, Technical Services

📋 Description

• Lead the Technical Services team for the Americas.
• Deliver high-quality implementation and technical consulting.
• Oversee discovery workshops and go-live support.
• Ensure successful deployment and extension of Bloomreach solutions.
• Improve delivery quality and customer experience.
• Lead escalations and drive timely resolution of technical issues.

🎯 Requirements

• 7+ years in technical services or related customer-facing roles.
• 2+ years people management leading technical teams.
• Experience estimating work, allocating resources, and staffing multiple engagements.
• Lead escalations and cross-functional work with Product, Engineering, Support, and Customer Success.
• Strong background in SaaS commerce, martech, or search for enterprise platforms.
• Experience driving delivery quality and process improvement in fast-paced environments.

🎁 Benefits

• RSUs or stock options
• Health, dental, and vision insurance
• 401(k) plan with employer contributions
• 5 paid volunteer days per year
• Flexible hours and virtual-first culture
• Employee assistance program and Calm subscription