Manager, Technical Services

📋 Description

• Lead and develop a high-performing team; manage daily ops, staffing, mentoring
• Oversee partner support and escalations; triage and resolve complex issues
• Improve processes and scale ops; refine workflows using metrics
• Collaborate with global leadership for follow-the-sun service delivery
• Capture trends to influence Product and Engineering roadmaps

🎯 Requirements

• 5+ years in technical support or technical services for enterprise software or SaaS
• 2+ years leading technical, customer-facing teams
• Strong operational instincts: case mgmt, escalation, prioritization, workflows
• Proven ability to coach technical talent in high-accountability roles
• Excellent communication across practitioners, partners, executives
• Experience collaborating cross-functionally with Engineering, Product, Support, CS, and field teams
• Solid foundation in database admin, distributed systems, cloud infra
• Experience using metrics to evaluate team health, improve service quality, and guide decisions

🎁 Benefits

• Generous parental leave policy
• Fertility and adoption assistance
• Equity participation in employee stock purchase program
• Flexible paid time off
• Mental health resources and comprehensive health benefits