mongoDB

1,001-5,000 employees
152 jobs posted

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Manager, Technical Services

Added

6 minutes ago

Location

🇨🇦 Austin

Type

Full time

Salary

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Related skills

mongodb nosql distributed systems high availability fedramp

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📋 Description

Lead a regional team of MongoDB FedRAMP Support Engineers
Diagnose and resolve performance issues
Advise on design/architecture: global distribution, replication
Advocate for customers to drive issue resolution
Coordinate follow-the-sun handovers with peers
Grow team skills via training and knowledge sharing

🎯 Requirements

5+ years leading a technical support team
Strong people management and customer focus
Calm under pressure; real-time problem solving
Lead-by-example with diagnostic skills
Understand customer business drivers
Customer advocate; drive issues to resolution

🎁 Benefits

Pager duty rotations may be required (nights/weekends)
Hybrid work model in Austin, TX
Comprehensive compensation and benefits

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