Manager, Technical Success Management

📋 Description

• Lead and mentor your team to drive satisfaction, retention, and measurable growth
• Build relationships with stakeholders to ensure customer success and revenue expansion
• Communicate Zscaler's value to diverse audiences and resolve technical or business challenges
• Collaborate cross-functionally to advocate for customer needs and enhance experiences
• Monitor KPIs like NPS, renewals, and product adoption to inform continuous improvement

🎯 Requirements

• Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
• 5+ years of experience in customer success, account management, or similar customer-facing roles, including 2+ years in a leadership position building high-performing teams
• Demonstrated success in driving customer adoption, retention, and satisfaction in your assigned region
• Experience building executive-level relationships and serving as the escalation point for customer incidents
• Strong analytical skills for identifying trends, forecasting behavior, and creating data-driven strategies for success
• Passion for delivering exceptional customer experiences and driving growth through results-oriented performance management

🎁 Benefits

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks